Refund & Cancellation Policy
Last updated: 2 October 2026
How cancellations and refunds work when you reserve a Surprise Bag or a Flyer Deal through Bestby Bites in Canada.
1Cancelling your order
Your Surprise Bag is set aside the moment you reserve it, so cancellation closes 2 hours before your pickup window starts. Until then, you can cancel free of charge in My Orders, and you can always cancel within 30 minutes of placing the order. Please check the store, price and pickup window before you confirm.
2If the store cancels
If a store cancels your order, for example because it sold out or closed unexpectedly, we automatically refund the full amount you paid, including tax, to your original payment method. You don't need to do anything. The same applies if Bestby Bites has to cancel your order, or if a technical error on our side affects your reservation.
3If you don't collect your order
Surplus food can't be resold once its pickup window closes. If you don't collect your bag within the window shown on your order, the reservation expires and no refund is issued.
4Problems with your bag
If your bag wasn't as described, seemed unsafe, or the store was closed during your pickup window, report it through Help & Support within 24 hours of your scheduled pickup time. We reply to every report within one business day and review it with the store. If your report is approved, we refund the full amount to your original payment method.
5How refunds are paid
A refund always returns the full amount you were charged, including sales tax, to the method you paid with. Card refunds go back to the card you used, usually within 5–10 business days depending on your bank. Wallet payments are credited back instantly and can be used on any future order.
6Cash on Pickup orders
Cash payments made at the counter are settled directly with the store. Because Bestby Bites doesn't collect that money, there's nothing for us to refund. If you were charged incorrectly, please raise it with the store when you collect your order.
7Flyer Deals
Flyer Deals are reserved online and paid at the counter, so nothing is charged when you reserve. If you don't collect a Flyer Deal, the reservation expires when the store closes on your pickup day and you are not charged. If there is a problem with an item after you have paid, the store's own return policy applies. If you can't resolve it with the store, contact us through Help & Support.
8Your legal rights
Nothing in this policy limits the rights you have under the consumer protection laws of your province.
9Contact
Questions about a cancellation or refund? Write to support@bestbybites.com and include your Order ID.
Questions? Contact Bestby Bites Inc. at support@bestbybites.com · www.bestbybites.com